Our Privacy Policy.

Last updated: 11 August 2026

Leben Homes respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Leben Homes (Leben Homes, we, us or our) collects, holds, uses and discloses personal information.

Leben Homes builds Specialist Disability Accommodation (SDA) homes. We are not a disability support provider and do not provide personal care or other NDIS supports to residents.

We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. What personal information do we collect?

The information we collect depends on how you interact with Leben Homes.

It may include:

  • your name and contact details

  • your address or location

  • details about a family member, representative, guardian, support coordinator or other person assisting with your enquiry

  • information about the type and location of accommodation you are looking for

  • information about your housing preferences and accessibility requirements

  • relevant information about your disability, mobility or support needs where you choose to provide it to help us understand whether a particular home may be suitable

  • your preferred SDA design category or other relevant accommodation requirements

  • information relating to your NDIS SDA funding or eligibility where relevant to an enquiry

  • records of enquiries and communications with us

  • information provided when you inspect or express interest in a Leben Homes property

  • feedback you provide to us

  • photographs, video or testimonials where you have agreed to their collection and use

  • information relating to suppliers, contractors, consultants, business partners and job applicants

  • information about how you interact with our website and digital advertising

  • your marketing and communication preferences.

You generally do not have to provide us with personal information. However, if you do not provide information reasonably required to respond to an enquiry or understand your accommodation requirements, we may not be able to provide you with all the information or assistance you are seeking.

2. Sensitive information

Some people who enquire about Leben Homes properties may choose to provide information about their disability, health, mobility or accessibility requirements.

This may be considered sensitive information under Australian privacy law.

We will only collect sensitive information where it is reasonably necessary for our activities and where you consent to the collection, or where collection is otherwise permitted or required by law.

For example, you may choose to tell us about your mobility or accessibility requirements so we can help you understand the features of a particular SDA home.

We do not need or seek detailed medical records simply for you to make a general property enquiry.

3. How do we collect your information?

Where practical, we collect personal information directly from you.

We may collect information when you:

  • submit an enquiry through our website

  • contact us by telephone, email or social media

  • enquire about a Leben Homes property

  • register your interest in a property

  • attend an inspection, open day or property event

  • communicate with our team

  • subscribe to marketing communications

  • provide feedback or a testimonial

  • apply for a role with Leben Homes

  • work with us as a contractor, supplier or business partner.

With your consent or where otherwise permitted by law, we may also receive information from someone assisting you with your housing search, such as:

  • a family member or carer

  • a guardian, nominee or advocate

  • a support coordinator

  • an occupational therapist or other allied health professional

  • an SDA provider

  • another organisation assisting you to find suitable accommodation.

Where appropriate, we may confirm that a person contacting us on your behalf has your permission to do so.

4. Why do we collect and use personal information?

We may collect, hold and use personal information to:

  • respond to enquiries

  • provide information about Leben Homes properties

  • understand what type of SDA home or accessibility features you are looking for

  • help identify properties that may meet your stated accommodation requirements

  • arrange property inspections, meetings or information sessions

  • communicate with you or someone you have authorised to act on your behalf

  • refer an enquiry to an appropriate SDA provider, property manager or other relevant organisation where you have agreed to this or where otherwise permitted

  • develop and improve our homes and property offering

  • understand demand for particular types and locations of SDA

  • manage our website and digital platforms

  • improve our customer experience

  • manage suppliers, contractors and other business relationships

  • manage recruitment

  • maintain appropriate business records

  • meet legal, regulatory and contractual obligations

  • send you relevant information about Leben Homes properties, developments or updates where permitted by law.

We will not use sensitive disability or health information for unrelated marketing purposes.

5. Information about SDA enquiries

When you enquire about an SDA home, we may ask questions about the accommodation features you need.

This might include information about:

  • your preferred location

  • your preferred type of dwelling

  • whether you are looking to live alone or with others

  • relevant accessibility requirements

  • your preferred or funded SDA design category

  • particular property features that are important to you

  • your anticipated timeframe for moving.

We use this information to understand your enquiry and provide relevant information about our homes.

Providing this information to Leben Homes does not constitute an application for NDIS funding, an assessment of NDIS eligibility or an agreement to provide disability supports.

Any decisions about NDIS funding or SDA eligibility are made by the relevant NDIS bodies, not Leben Homes.

6. Who may we share your personal information with?

We only share personal information where reasonably necessary for our business activities, where you have authorised us to do so or where disclosure is permitted or required by law.

Depending on the circumstances, this may include:

  • an SDA provider associated with a property

  • property managers

  • your authorised family member, representative, advocate or guardian

  • your support coordinator or allied health professional where you have authorised communication with them

  • builders, architects, consultants and contractors where appropriate

  • professional advisers such as lawyers, accountants, auditors and insurers

  • website, IT, data storage, CRM, email and communications providers

  • marketing and advertising technology providers

  • government agencies or regulatory bodies where required by law

  • other service providers assisting us to operate our business.

Where an enquiry needs to be passed to an SDA provider or another organisation to progress your interest in a property, we will handle that disclosure in accordance with applicable privacy requirements.

7. Marketing communications

If you have enquired about Leben Homes, subscribed to updates or otherwise agreed to receive communications from us, we may send you information about:

  • available SDA homes

  • upcoming developments

  • property vacancies

  • open days or information sessions

  • Leben Homes news and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the communication or contacting us directly.

You can still contact us about a property even if you do not wish to receive marketing communications.

8. Website, cookies and analytics

When you use the Leben Homes website, certain information may be collected automatically.

This may include:

  • your IP address

  • device and browser information

  • pages you visit

  • how you arrived at our website

  • interactions with website content

  • approximate geographic information.

We may use cookies and similar technologies to operate our website, understand how people use it and measure and improve our advertising and communications.

We may use third-party analytics and advertising services, including services provided by companies such as Google and Meta.

These providers may use cookies and similar technologies to collect information about website activity in accordance with their own privacy practices.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

9. Social media

If you interact with Leben Homes through social media platforms such as Facebook, Instagram or LinkedIn, we may receive information you provide through those platforms.

Your use of those platforms is also subject to the privacy policies and practices of the relevant social media provider.

Please avoid including unnecessary sensitive or confidential information in public comments on our social media pages.

10. Overseas disclosure

Leben Homes uses third-party technology and service providers to operate our website, communicate with you, manage social media and understand how people interact with our website and advertising.

These providers may include, but are not limited to, Squarespace, Google, Meta, LinkedIn and Sked Social.

Some of these providers store, process or allow access to information outside Australia. Personal information may therefore be disclosed to or processed by recipients located overseas, including in the United States of America, as well as other countries in which these service providers or their subprocessors operate.

Because some of these providers operate global technology infrastructure and may change the locations from which information is processed, it may not always be practicable for Leben Homes to specify every country in which your information may be processed.

Where required by Australian privacy law, we take reasonable steps to ensure that overseas disclosures of personal information are handled appropriately.

11. How do we protect your information?

We take reasonable steps to protect personal information from:

  • misuse

  • interference

  • loss

  • unauthorised access

  • unauthorised modification

  • unauthorised disclosure.

Depending on the information and system involved, these measures may include access controls, secure electronic systems, password protection, staff and contractor confidentiality requirements and limits on who can access personal information.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. How long do we keep personal information?

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual and business record-keeping requirements.

When personal information is no longer required and we are not required to retain it, we take reasonable steps to securely destroy or de-identify it.

13. Accessing your personal information

You can ask us for access to personal information we hold about you.

To make a request, contact us using the details below.

We may need to verify your identity before providing access.

There may be circumstances where we are permitted to refuse access to some information. If that occurs, we will explain our decision where required by law.

14. Correcting your personal information

We want the personal information we hold to be accurate and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and ask for it to be corrected.

We will take reasonable steps to review your request and update the information where appropriate.

15. Privacy complaints

If you have concerns about how Leben Homes has handled your personal information, please contact us using the details below.

We will review your concerns and take reasonable steps to investigate and respond.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Third-party websites

Our website may contain links to websites operated by other organisations, including SDA, disability, government or community organisations.

Leben Homes is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on the Leben Homes website and will show the date it was last updated.

18. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Leben Homes
Email: info@lebenhomesndis.com
Postal address: 477 Collins Street, Melbourne, VIC 3000, Australia

If you need information about this Privacy Policy provided in an alternative or accessible format, please contact us.